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Intercultural Communication In The Workplace

Topic: Communication

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Intercultural Communication in the Workplace Communication is one of the vital keys for a successful business atmosphere. “There is no better way to build trust than through communication” (Grady, 2003, pg 40). About 5 years ago while I was working at a bank, there was a miscommunication between a co-worker and myself. Lily was originally from Honk-Kong and worked as the loan Analyst for the bank. Due to her heavy accent, and inability to form proper sentences, I would almost always ask her to repeat what she said, and of course with no problems she would. One day however, a customer asked to see her with a question he had for her, so I went ahead and called her over to my desk and the customer asked her a question in reference to his business loan, and she just would not understand, both the customer and myself were getting a bit irritated after about the third time of him explaining to her what he needed. A bit aggravated customer annoyingly stated, “I don’t understand why c...

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