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Technical Writing Basics

Topic: Writing

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As a customer service manager for a local software development company, I want to create a user manual for a video editing software application the company has developed. The purpose of the user manual is to support our customers in purchasing and using the software. I would use the three main steps of the technical writing process: prewrite, write, and rewrite as a guide to develop the manual. The first step in the writing process is prewriting. As part of the prewriting step, I have already determined my motivation is internal and my goal is to instruct the audience how to use the video editing software. The next steps of the prewriting process are to gather the information to be used in the manual, take into consideration who my audience will be, choose what information is going to be provided in the manual, and how the information will be presented such as logical, chronological, importance, or by problem and solution. The second step is writing. During this step I will organize ...

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