Date: January 11, 2013

To: Barbara Baker, CEO
Perry Jackson, Executive Vice President
Marvin Kramer, CFO
Grace Hooper, Senior Vice President for Customer Relations

From: Jessica Krick, Customer Relations Department Manager

Subject: Preliminary strategy to improve customer service and sales

CURRENT COMPANY PERFORMANCE. Last year our company struggled to make our sales revenue projections. These sales projections are directly linked to our operating budget, in which we hardly broke even. In today’s economic climate, it is imperative to increase service revenue and improve customer service!

BUSINESS GOALS 2013 FISCAL YEAR. To meet the demands of our stockholders, we have to increase stockholders’ equity. Without a 10% increase in sales this upcoming fiscal year, distributions to stockholders and employee bonuses will be minimal.

To increase sal...

-8815 10 11 2013 30 917 941 action ad addit address advanc also alway anoth appreci ask attitud baker barbara base benefit best bonus broke budget busi buy buyer ceo cfo chang choic choos class client climat close comment compani complet compon concept concern concis confid continu cost counter counter-product cours creat crucial current custom date day demand depart direct discount distribut doesn downward earn econom effect els employe entitl equiti even eventu everi everyon exampl execut extra fact fals famili figur fiscal floor follow friday get give goal good grace gratitud great hard hassl hooper hope hour immedi imper implement import improv increas individu inform initi instead interact invest jackson januari jessica knowledg kramer krick last latter least let like link littl long lot lower loyal loyalti made make manag marvin may measur meet member memo minim money mother necess necessari need negoti new next noth one oper orient peopl perform perri person polici portray powerpoint preliminari present presid pretend price problem product progress project propos provid qualif qualiti receipt refresh regardless relat remain rememb reput resolut respect respons return revenu reward right rut sale salesperson satisfact saturday schedul second seem seen senior sens servic shown skill space spend start stockhold strategi strong struggl subject suggest support sure survey system take team techninc tend terribl thank think threaten three time today track train treat understand unnecessari upcom upmost us valu vice want way weather week wit within without would write written year