March 24, 2013

Donavan Johnson
Director of Consumer Affairs
Jet Express Airlines
6001 Airport Highway
Raleigh, NC 27134

Dear Mr. Johnson,

The experience I have just recently gone through with Jet Express Airlines was time consuming, cost inefficient, and very frustrating that resulted in several spent hours of my own time trying to correct the mistakes of the last representative I spoke with. Consequently, I am requesting reimbursement of the extra added expenses that I have now paid for after my first initial quote.

On March 20, 2013, I called Jet Express Airlines to book itinerary for a business trip I have planned the week of June 07 – June 14, 2013. I want to depart from Chicago, IL fly to St. Louis, MO, then to Nashville, TN, and back home to Chicago, IL. Between March 20 and March 21, I had...

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