May 2012

Writing a Letter of
Complaint.
LO1: Identify the necessary parts of a letter of
complaint.
LO2: Devise a letter of complaint, using the
correct structure and language.

TASK: Answer the following
questions in your exercise book.
1. Why might you write a letter
of complaint to someone
(purpose)?
2. What reasons might people
give for complaining?

...

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