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A Government Department Was Introducing Essay

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A government department was introducing new working practices and structures into each of its' thirteen regions. We assisted one region with ten local offices by designing a change programme involving "action workshops" at three levels - regional, local office management, and a pilot office. Regional Management Team Workshop

Focussed on the key change issues facing the region, how they could be best managed, their own role and that of the local office managers, and planned how best to move forward...

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Keywords

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