Lack of knowledge
Lack of knowledge is a barrier for a person who doesn't fully understand their basic rights to health care, like not knowing how to access health care when they are sick. For example: when phoning their GP surgery because they are not feeling well, and they don’t get an answer, or another alternative, this will result In that person not accessing health care, or calling the emergency services. How to overcome this barrier

All health care staff has a duty to service user to make sure they are able to access emergency out of hour’s surgery. For example, out of hours service and how to access these should be given as a second message when your GP office is closed. ...

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