Name:
ID:
Module: Developing Counselling Skills in Health and Social Care

Contents

Introduction
In any health and social care setting, employees at all levels will be required to listen to patients, clients, their friends and relatives expressing their views, concerns and emotions. These can be complex and sometimes difficult interactions; therefore it is important that employees have the skills and necessary professional boundaries to be effective helpers in these situations, and to keep themselves emotionally safe. Employees need to be aware of the scope and limitations of helping relationships and how best their knowledge and skills can be utilised with, and on behalf, of the client. The extent to which health and social care practitioners become effective listeners can depend on both inherent and taught skills. This unit focuses on the identification, practice and development of a range of interpersonal and counselling skills. Learners will develop the underpinning knowledge and ability to initiate, sustain and conclude an interaction with a client/patient, beyond that of being an effective listener to the level of skilled helper. They will understand and practise the parameters of the skills utilised in such helping relationships, including managing the process and, where necessary, referring the client to alternative sources of support. It is important to note that on completion of this unit learners are not qualified to undertake client work in a counselling context. An extensive programme of additional, higher level study and commitment to a period of personal therapy are required in order to become a counselling practitioner, eligible for professional body membership and/or accreditation. Effective listening and questioning techniques, and adherence to the boundaries of an ethical helping relationship, will be taught along with the understanding that an individual’s skills need to be continually reviewed and developed.

Psychodynamic perspective
Psychology is the study of human behaviour, thought processes and emotions. It can contribute to our understanding of us and our relationships with other people, if it is applied in an informed way. Health psychology refers to the application of psychological theory and research to promote evidence-based personal and public health. To do this, psychology must take account of the context of people’s lives. Certain sets of beliefs and behaviours are risk factors for illness; therefore some knowledge of public health and the public health agenda for change is essential. Those we care for come from a variety of different social and cultural backgrounds that value certain beliefs and behaviours above others. These may place some people at greater or lesser risk of illness than others; therefore some knowledge of sociology is essential. In order to understand the link between psychological and physiological processes, some knowledge of the biomedical sciences is also essential. Therefore psychology sits alongside these other disciplines to make an important contribu...

/environmental-factors-in-a-health-and-social-care-settin.html /pt/current/phyt600/2012/lecture4handouts/ces_25_culturalcompetence_012003%5b1%5d.pdf /sites/default/files/counselings12.pdf 142 1946 2 3 49 abil abroad absenc accept account accredit achiev act action activ acut addit adher advocaci aetiolog affect agenc agenda agre along alongsid also altern analysi and/or anxieti anxiety-reduct appendix appli applic appreci approach appropri area asccc.org asccc.org/sites/default/files/counselings12.pdf ask aspect assert assess associ attitud audit automat awar back background base basi becom begin behalf behaviour behaviourist belief believ best better beyond bio biolog biomed blood bodi book bound boundari brief broader broken build call cannot capac care caregiv case centr centuri certain cessat chang character children chronic classif clear client client/patient clinic close code cognit collabor colleg combin come commission commit communic communiti compet complementari complet complex concept conceptu concern conclud condit confer confid congruent consid consist consult content context continu contribut control conveni coordin cope core counsel coupl crisi crucial cultur current date deadlin definit deliv deliveri demand depend desir determin develop dietari differ difficult direct disabl disciplin disciplinari discuss diseas disord distinguish distress domain draw e educ education/professional effect egalitarian element elig email emerg emot emphas emphasi employ employe enabl enforc enhanc ensur entir environ essenti establish etc ethic evalu everi everyday evid evidence-bas evolv exampl excel exercis expect experienc expertis express extens extent facilit factor fall famili familiar featur feel field find first fit fixat focus follow form formal former forward frequent friend function gain give goal greater grey group grow gscc health health-rel healthi hear help helper henc higher holist human humanist humanitarian id ideal identif identifi ill illeg illustr immedi immun impact import improv in-servic includ increas individu infarct infirm influenc inform inhabit inher initi inject innov instanc insulin integr intellectu inter inter-ag inter-disciplinari inter-profession interact interest intermitt intern interperson intervent introduc introduct introductori involv issu job justic keep key kind knowledg last learn learner leisur lesser level life lifespan lifestyl like likelihood limit link listen littl live look loss main maintain major make manag management/administration mani manipul manomet matter may mean medicin member membership mental mere messag might model modifi modul motiv mrwhatis.net mrwhatis.net/environmental-factors-in-a-health-and-social-care-settin.html much multi multi-profession must myocardi name natur necessari need network neuro new norm note nurs obvious occur often olog one optim order organiz other outsid overal overse pain paradigm paramet part patient peopl perform period person person-in-environ personalis perspect phase philosophi physic physiolog pictur place plan play polici polit popul posit possibl post potenti practic practice-bas practis practition preliminari present preserv pressur prevent primari problem process profess profession program programm promot pronounc provid provincial/territorial provis psychiatr psycho psycho-neuro-immun psychodynam psycholog psychoneuroimmunolog psychosoci public pull purpos qualifi qualiti question rang rather re receiv recent reduc reduct refer regain regard registr regular rehabilit reinforc relat relationship relationship-centr remit repeat repres requir research residenti resourc respect respond respons result review reward risk role safe sampl say scenario scienc scientif scope second see seen select self self-car self-determin sens separ sequenc servic set sexual shape show signific sinc sit situat skill small smoke snowbal social societ societi socio socio-polit sociolog sometim sound sourc special specif specifi spend standard state steal step strengthen stress stress-rel strive strong structur studi success suggest supervis supervision/consultation support sustain symptom syndrom syring system systemat take task taught teach team techniqu term theori theorist therapeut therapi therefor thought throughout toward train trauma treatment tri twelv twenti twentieth twentieth-centuri twenty-first uk unaccept underpin understand undertak undertaken undesir unit univers unless us use user usual utilis valu vari varieti view viewpoint vocat way weight well well-b wellb western wherea whether whole withdraw within work worker workshop world would www.udel.edu www.udel.edu/pt/current/phyt600/2012/lecture4handouts/ces_25_culturalcompetence_012003%5b1%5d.pdf