M2, review strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. D1, evaluate strategies used in health and social care to overcome barriers to effective communication and interpersonal interactions. Introduction
There are many differing ideas on the best way to communicate in health and social care and there are many strategies used by the many differing professionals working in health and social care. This assignment will review the different strategies used and then will evaluate the differing strategies and their effectiveness when overcoming barriers to effective communication and interpersonal interactions. M2;
There are lots of different strategies used in health and social care and all of these strategies have their strengths and weaknesses this assignment is going to review if these strategies are successful or not. The strategies that will be looked at are staff training, reflective listening, individual preference, the environment and awareness of non-verbal communication. Reflective listening
www.skillsforlife.co.uk believe the strength of Reflective listening as a strategy in health and social care is it builds the clients self-esteem and lets them know that you are interested in what they are saying and keeps a conversation going and by repeating what is been said to you lets the client know that you are professional and listening to what they have to say. The weakness of reflective listening is if the client has low self-esteem before the conversation starts or is angry or upset the client may feel that the service provider is not helping by just repeating what is being said to them and this could anger the client further or the client will just refuse to talk. Staff training
www.skillsforlife.co.uk suggest that the strength of staff training is that it allows for constant updates in which service provides are always up to...