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The Need For E Government To Provide Essay

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The Need for e-Government to Provide Quality Services for Socio-Economic Development in Tanzania

Jonas N. Kamaleki

Supervisor: Mr. Mugaga Mugyabuso

A Research Paper Submitted in Partial Fulfillment of the Requirements for Masters of Information Technology and Management (ITM) Offered by Avinashillingam University of India in Collaboration with the Institute of Finance Management (IFM)


Table of Contents

The Need for e-Government to Provide Quality Services for Socio-Economic Development in Tanzania 1 Table of Contents 2
1.Figure 1: Focal Domains for e-Government Initiatives ………………… 21 4 2. Figure 2: Age Distribution of Respondents . ………………………... 30 4 3. Figure 3: Gender Distribution of Respondents………………………… 31 4 4. Figure 4: Education Level of Respondents……………………………… 31 4 5. Figure 5: E-Services Proposed by Respondents………………………… 34 4 6. Figure 6: E-Governance Awareness of Respondents…………………… 35 4 7. Figure 7: E-Governance Awareness of Respondents ………………….. 37 4 8. Figure 8: Infrastructure for E-government…………………………….. 37 4 9. Figure 9: E-Government services used by Respondents………………. 37 4 10. Figure 10: Respondents satisfaction with e-services………………….. 38 4 14. Figure 14: Respondents Proposal on how to improve e-government service elivery41 4 LIST OF TABLES 4

Table 1………………………………………………………………………. 46 4 Acronyms and Abbreviations 5
1.1 Background of the Research 11
1.2 Statement of the Problem 14
1.3 Research Objectives and Questions 14
1.4 Rationale for Conducting the Research 15
1.5 Research Methodology 16
2.0 Literature Review 19
2.1 Introduction 19
2.2 E-government Description 19
What Does e-Government Cover. 19
Figure 1: Focal Domains for e-Government Initiatives 20
2.3 E-government Orientations and Evolutions 22
3.0 Methodology 25
4.0 Findings and Interpretation 28
4.1 Data Analysis 28
4.1.1 Introduction 28
4.1.2 Respondents Age 28
Figure 2: Age Distribution of Respondents 30
4.1.3 Respondents Gender Distribution 30
Figure 3: Gender Distribution of Respondents 31
4.1.4 Respondents Education Levels 31
Figure 4: Education Level of Respondents 32
4.1.4 E-services that Respondents Proposed to be Provided by the Government 33 Figure 5: E-Services Proposed by Respondents 33
4.1.5 E-government Awareness 34
Figure 6: E-Governance Awareness of Respondents 34
Figure 7: E-Governance Awareness of Respondents 35
4.1.7 Is the existing infrastructure conducive for e-government? 36 Figure 8: Infrastructure for E-government 36
4:1.8 E-services that have been used by Respondents 37
Figure 9: E-Government services used by Respondents 37
4.1.9 Are you Satisfied with E-services? 37
4.1.10 The suggestions on how to improve e-government. 38
Source: Deduced from the analysis of the questionnaires 39
4.1.11 What extra-eservice would you like see being provided by e-government? 39 Source: Deduced from the analysis of the questionnaires 39
4:1.12 Would you prefer to use e-services? 39
4.1.13 Proposal on how to improve e-government service delivery. 40 4.1.14 General recommendations on e-government improvement for socio-economic development and productivity increase. 41 CHAPTER FIVE 43

5.0 Discussion of Findings 43
5.2 Results Discussion 43
5.3 Proposed Extra e-services 45
5.4 Proposals on how to improve the existing ICT infrastructure for e-government 46 5.5 Recommendations 47
References 48

1.Figure 1: Focal Domains for e-Government Initiatives ………………… 21 2. Figure 2: Age Distribution of Respondents . ………………………... 30 3. Figure 3: Gender Distribution of Respondents………………………… 31 4. Figure 4: Education Level of Respondents……………………………… 31 5. Figure 5: E-Services Proposed by Respondents………………………… 34 6. Figure 6: E-Governance Awareness of Respondents…………………… 35 7. Figure 7: E-Governance Awareness of Respondents ………………….. 37 8. Figure 8: Infrastructure for E-government…………………………….. 37 9. Figure 9: E-Government services used by Respondents………………. 37 10. Figure 10: Respondents satisfaction with e-services………………….. 38 11. Figure 11: Respondents suggestions on how to improve e-services satisfaction39 12. Figure 12: Extra e-service to be provided by the government ………………….39 13. Figure 13: Respondents who prefer to use e-services……………………………40 14. Figure 14: Respondents Proposal on how to improve e-government service elivery41 15. Figure 15: Respondents recommendations on e-government……………………43 LIST OF TABLES

Table 1………………………………………………………………………. 46

Acronyms and Abbreviations
APEC Asia-Pacific Economic Cooperation
ASYCUDA Automated System for Customs Data
BRELA Business Registration and Licensing Agency
CIO Chief Information Officer
COSTECH Tanzania Commission for Science and Technology
E-Government Electronic Government
G2B Government to Business
G2C Government To Citizens
G2E Government To Employee
G2G Government To Government
HRD Human Resources Development
ICT Information and Communication Technology
ICT4D Information and Communication Technology for Development IFM Institute of Finance Management
ITU International Telecommunication Union
MKUKUTA Mkakati wa Kukuza Uchumi na Kupunguza Umaskini
OECD Organization for Economic Cooperation and Development PAYE Pay As You Earn
RITA Registration Insolvency and Trusteeship Agency
SPSS Statistical Package for Social Sciences
TRA Tanzania Revenue Authority
TRL Tanzania Railways Limited
TV Television
UN United Nations
USA United States of America
VAT Value Added Tax


I, Jonas Nganyirwa Kamaleki, declare that this Research Report is my own original work and has not been presented and will not be presented to any other Institute or University for a similar or any other degree award. I further declare that this report contains no materials previously presented by another person(s) except where due reference is made in recognition of the source.


e-Government is the use of information and communication technologies (ICTs) to improve the activities of public sector organisations. E-Government in Tanzania is about provision of quality services to the public through technology (United Republic of Tanzania, 2008). The Government has recognized the importance of enhancing service delivery through ICT. The key government strategy paper Vision 2025 noted that “ICT opportunities can be harnessed to meet national development goals”. Similarly the medium term National Strategy for Growth and Reduction of Poverty (MKUKUTA) emphasizes the need to increase application of technology in accelerating productivity (United Republic of Tanzania, 2008). This study aimed at proving whether the embarking on e-government would improve socio-economic development. It is quite cumbersome for instance for someone in Ruvuma, Kagera, Kigoma or Mara Regions to register a company in Dar es Salaam. A person in those regions will take some days to travel from those ends to Dar es Salaam. On arriving in Dar, one has to board a bus (daladala) to BRELA, this also takes some few hours. At BRELA, this person has to wait in a cue in order to pick forms for company registration. He/she travels back home to fill in the forms and return them to BRELA. This also takes a number of days. When this is completed, there is a need also to make payment and wait for some days to have a certificate of registration. All this is time wasting. With e-government, registration forms are to be downloaded or filled online and sent to BRELA then the payment can be done online then the certificate has to be sent online then printed on the receiving or requesting end. Thus, egovernment will minimize both time and cost hence increasing productivity for socio-economic development. According to this study, there are many e-services that are demanded by citizens in order to increase efficiency. These activities include: company registration, taxation, e-billing, online school application, e-health, e-election/voting, e-procurement and e-ticketing. However, the study revealed that the current existing infrastructure is not conducive for e-government practicing in the country. This is evident through respondents who showed that the current infrastructure is not conducive. Respondents in this question who negated this infrastructure amounted to 81.8 per cent while those who said it was conducive only were 18.2 per cent.

The study on e-government to increase efficiency and productivity come up with recommendations for e-service delivery. These services were notably: Improving ICT infrastructure, ICT literacy, government commitment on laying down policies and facilitating e-service delivery.

It is quite a pleasure to acknowledge individuals who assisted me to make this study possible. In a special way I thank the Almighty God who gave me health and ability to study without falling sick even a single day during my studies. Secondly, I would like to express my gratitude to my Supervisor, Mr. Mugyabuso Mugaga for his great cooperation and insipiration throughought proposal writing and research completion. He deserves many thanks. In a very special way, I express my sincere thanks to my beloved wife, Mrs. Pelagia J. Kamaleki for giving me ample time to study and conduct my research, while taking full responsibility of family affairs. May God reward her abundantly. I also extend my thanks to my children who realised that their father was busy with this study thus reducing demands on my side. This special appreciation goes to my son, David J. Kamaleki and my daughter, Esther J. Kamaleki. I greatly give thanks to my employer, COSTECH for supporting my study financially. Special thanks go to COSTECH Director General, Dr. Hassan Mshinda, Director of Administration and Finance, Mr. Eliab Chijoriga and all COSTECH directors for their support without forgetting Dr. Rose Kingamkono who authorised my study permission and my Director, Dr. Raphael Mmasi who gave me time to compile this study. More thanks go to Dr. Mateo Raphael who constantly gave me moral support and encouragement during my study.

I thank as well Church members of Haleluya Ministry who tirelessly prayed for me during the period of study, may the Almighty God reward them. My classmates prayed a key role in making feel well at the time of study. Very fruitful study discussions made me pass my examinations and complete other class assignments. In a very special manner, I thank my friend Mr. Shagihilu M. Shagihilu who supported me in numerous things that I cannot enumerate at this juncture. Mr. Jaffer Uledi, Emma Ngugo, Hekima Ngindo, Dennis Hyera, Kristofa Nkembo, Sosthenes Malimi, Deusdedit Kabunduguru, Haji Ameir, Kisengi Mramba, Tindi Mdeka, Margreth Philemon and many others, the list is endless, prayed an important part in this study. I have also to thank in a very appreciative spirit, Dr. Georges Shemdoe of C...

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