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(1) Citibank

(a) Why has Citibank introduced a Performance Scorecard? What are its advantages and disadvantages? (b) Assume you are Lisa Johnson. Complete Exhibit 1 to evaluate James’ performance.

(2) Colorscope

(a) Why would any customer go to Colorscope rather than the large printers listed in Exhibit 3? (b) Set up a two-stage cost system to figure out the profitability of different jobs. Choose resource drivers to allocate the cost of resources to cost pools. Then choose cost drivers to allocate the costs from various pools to jobs....

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