MGT420 Individual Theory Matrix
Process of Theory Proposed
Process-Driven Quality Requirements
Customer-Driven Quality Requirements
Company Example That Has Applied This Theory
Problems in a process are not rooted in motivation or commitment of the workforce, but is due to flaws in the design of the system. PDCA cycle (plan, do, check, act).
14 points to transform management practices.
Many of his 14 points are process-driven, such as breaking down barriers between departments will lead to a reduction of waste, errors, and delay. His idea on constantly improving the system of production and service is customer-driven because it focuses on providing the best possible products to customers. Toyota
Focuses on parts of the organization, not whole. He ...