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Employee Satisfaction In A Government Hospital Essay

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The Importance of Job Satisfaction of Employees in Government Hospital

Principal Investigator Team Members: Mrs. Sonia Malik Anurag Gambhir Jayant Sethia

Bharati Vidyapeeth Deemed University
Institute Of Management & Research, New Delhi
A-4, Paschim Vihar, Rohtak Road, New Delhi- 110063
August-Sept, 2012

Title - Importance of Job Satisfaction of Employee in Govt. Hospitals | Author’s Address - Bharati Vidyapeeth Deemed UniversityInstitute Of Management & Research, New DelhiA-4, Paschim Vihar, Rohtak Road, New Delhi- 110063 | Date of Approval – March’2013 |

No. of Pages - | |
Language – English | |

ABSTRACTObjective - The objective of the study was to evaluate the level of job satisfaction among the staff of ACHARYA SHRI BHIKSHU GOVERNMENT HOSPITAL.Methods - The study was carried out in March’2013 and Questionnaire Sample Method was used.Breifing - Employee job satisfaction is the fulfillment, gratification and enjoyment that comes from work. It’s not just the money or the fringe benefits, but the feelings employees receive from the work itself. Hospital is a highly labour intensive organization, where the satisfaction of employees is vital for achieving the organizational objectives, since there is high employee end customer interaction. There are two basic sources of job satisfaction-- the employees’ pride in their work and the work environment both physical and interpersonal. Review of literature suggests that among other things, the ability to deliver health care service, the quality of the work, the opportunity to learn and express creativity, the sense of pride in their profession impact job satisfaction of employees in a healthcare setting. Individuals may vary to the degree in which each of these factors contributes more or less to their own job satisfaction. But the end result is that high job satisfaction typically leads to career success for employees and talent retention for organizations. This study aims at finding out job satisfaction level of staff in a tertiary care Hospital. The study was conducted for a sample size of 50 medical professionals (Doctors and Nurses). One of the primary reasons for evaluating employee satisfaction is to improve the quality of patient care and to retain qualified health professionals. This paper would like to assess the job satisfaction level of employees, identify the factors influencing job satisfaction and offer suggestions to improve the job satisfaction level of employees for retention.Results – The response rate was 80%.The key results were that overall job satisfaction was that the percentage of employees which were somewhat satisfied was moderately high (56%).However there are differences in satisfaction models between different categories of personnel. In addition, there are significant differences in the correlation between job satisfaction among the various groups of personnel. |


I hereby declare that “Job satisfaction amongst employees at Acharya Shri Bhikshu

Government Hospital in the Western Delhi” is my own work that it has not been

submitted for any degree or examination at any other institution of higher learning,

and that all references have, to the best of my knowledge, been correctly reported.

It is being submitted as the research project under the guidance of Mrs. Sonia Malik.

Full Name: Anurag Gambhir

Date: 10 March 2013
Signed: ……………………


“Seek knowledge from the cradle to the grave.”
- Prophet Muhammad

First and foremost I thank the God for granting me the strength, health, Courage and inspiration to prosper in this endeavour and thus enriching my knowledge. “Verily, God does not change [a] people’s condition unless they change their own inner selves.” HE is indeed the unseen force behind making this study a success. I thank that Mrs. Sonia Malik of Bharati Vidyapeeth University, whose tutelage over the two months provided me with the necessary background skills to undertake and complete this study. To my colleagues without whose interest and co-operation I could not have produced this study. I wish to thank them for supporting this initiative and affording me their time and sharing their experiences. A special thank you to my supervisor, Mrs. Sonia Malik, for her guidance, insight and encouragement in the writing and compilation of this thesis. Your invaluable support and patience throughout this journey has been unreal and is appreciated from the bottom of my heart. I thank my mother and father, for instilling in me unquestionable values and morals, thank you for your love, guidance and for always believing in me throughout the years. My sincere gratitude goes out to my friends Jayant Sethia and all the people who helped me to complete this research project. I am humbled by your friendship. Thank you for your support and for continuously enquiring about my progress for the duration of the study. A special thanks to my supervisor, Mrs. Sonia Malik at work, for her constant inspiration and guidance during the past two months.

Rationale for the survey of job satisfaction
Objective of the Study
Definition of quality in health care
Interrelation of job satisfaction & motivation theories
Job satisfaction: definitions and facets
Importance of evaluating employee satisfaction
Review of studies on job satisfaction
Research Questions
Data Analysis


Retaining talented employees is the greatest challenge faced today by organizations. Human asset is the most important asset and retaining them is more important than finding a successor to the vacant position. The cost of employee turnover is from 40% - 100% of an employee's annual salary, when productivity, recruiting costs, reduced efficiency in transition and time is considered. The challenge is not only to attract the best talent but also to retain them. Rising opportunities for carrier development, lifestyle decisions, job changing, unbalanced work life, poor mentoring and stress are some factors which influence an individual's decision to continue or quit. Job satisfaction and occupational success are major factors in personal satisfaction, self-respect, self-esteem, and self-development. To the worker, job satisfaction brings a pleasurable emotional state that can often leads to a positive work attitude. A satisfied worker is more likely to be creative, flexible, innovative, loyal and will tend to ...

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