Essays /

A Theoretical Framework For Government Information Essay

Essay preview


Promise S. Mvelase1, Nomusa Dlodlo2 , Sizakele Mathaba3 , Salah K. Kabanda4

1, 2,3 Council for Scientific and Industrial Research Meraka Institute
Box 395
Meiring Naude Road
Pretoria 0001
South Africa
Telephone: (+27) 012 841 31901,2 / 29483
Fax: (+27) 012 841 4720/4570
E-mail:p[email protected], [email protected] , [email protected]

4 University of Capetown
Faculty of Commerce
Department of Information Systems
P.Bag X3
Rondebosch 7701
South Africa
Telephone: (+27) 021 650 4253
Fax: (+27) 021 650 4369
E-mail: [email protected]


This paper reports on a study to determine the information requirements of communities in deep rural areas on government services and how this information can be made available to them. The study then proposes an e-government theoretical framework that utilizes deep rural Small, Medium and Micro Enterprises (SMMEs) to serve as access points to the government information on services available and needed by this rural community. Initially the study identifies current services provided by the government to the community and measures the levels of satisfaction of the community on the service provision. On the basis of the analysis of community satisfaction levels the gaps in the information needs of the deep rural community are identified. The study also identifies the challenges faced by the community in trying to access these services. A theoretical framework for government information service delivery is then proposed.

This research was conducted as a case study at KwaNongoma rural area in KwaZulu-Natal. To come up with the community needs, recreation needs of three communities of KwaKhangela, KwaMememe and KwaSomkhele were identified. The community needs determination covered the recreational needs of electricity, water, education, housing, financing and health to name but a few.


Deep rural communities in South Africa face the challenges of access to information on government services and access to ICTs that could otherwise deliver this service. Deep rural communities are those which have a local municipality that has small old “resettlement areas” with more than 50% of people living more than 5 kilometers from a tarred road, and more than 25% of the people using water from streams, rivers, dams or rainwater tanks and with very limited choice of services within that municipality [1]

The role of Small, Medium and Micro Enterprises (SMMEs) has not been exhaustively explored by the government in the delivery of information services to the deep rural communities. This research is about the development of a theoretical framework for e-government information service delivery to deep rural communities through SMMEs. E-government can be defined as “information technologies that have the ability to transform relations with citizens, businesses and other arms of government… and can serve a variety of different ends: better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, or more efficient government management” [2].

The project is focused on empowering rural communities and SMMEs to successfully sustain government information services through ICTs. Isolation, lack of adequate ICT infrastructure, and awareness of government services that are available for rural communities, limited opportunities for training, and the speed in which technology is changing all offer special challenges to the rural community and SMMEs.  It follows that, for the government to deliver such services it is important to understand the needs of the particular community.


Traditionally, close rural areas have received significant attention from the government because of their strategic positioning – that of being close to a tarred road and hence experience higher economic growth and reduced illiteracy rates as compared to deep rural communities. On the other hand, deep rural communities are faced with severe problems and their lack of accessing government services exacerbates their condition [1].

According to South Africa’s development framework, one of the goals for the ICT sector in the country is “to increase the use of ICT as an enabler for socio-economic development with equity” [6]. Various solutions ranging from portal technology to ICT-hubs for rural communities have been adopted to bridge the information gaps. Through portal technology, it is possible for communities to apply a collaborative approach that supports resource sharing; and through ICT-hubs it is possible to have sustainable physical centres with the necessary infrastructure to provide generic services like tele-centres, desktop publishing, business support, application development, training and information services to the community.

However, these technologies are suitable for rural communities and SMMEs who have the capabilities and the knowledge of what information technology capability can do to their livelihoods and businesses respectively. Little attention is paid to deep SMMEs who view e-commerce as ...

Read more


+27 -1 -10 -15 -20 -40 -5 /download/ruralhealthstrat_draft020306.doc /wiki/e-government/ 0 0001 012 021 1 10 100 10km 11 12 13 14 15 16 17 18 2 20 2001 2002 2006 21 22 24 25 26 27 29 29483 3 3.1 3.2 3.3 30 31901 33 3310 35 36 37 38 395 4 40 40km 4253 4369 45 46 47 4720/4570 49 5 50 58 6 6.1 6.2 6.3 6.4 6.5 61 62 63 650 67 68 7 70 72 77 7701 78 8 80 81 82 841 88 8th 90 92 93 94 95 96 97 98 abil abl abstract access accompani accord achiev acquir act actual acut adapt address adequ administ adopt adult advantag afford africa age agent aim allow also altern although among amount analys analysi appli applic approach appropri area arm arrang ask assist assum attent attract attribut avail avoid awar away bachelor back back-end background backus bandwidth bank base basi beforehand benefit best better beyond bit box bridg brief brief-no bring brummeria build bus buse busi call cannot capabl capetown carri case cell centr challeng chang cheap child choic cite citizen clinic close closer collabor collect come commenc comment commerc common communic communiti compar complet complic compon comput conclus condit conduct confer consid consider consult context continu correct cost could council countri cover coverag craft creat crime criteria critic cultur current customis cut cycl cyprus d3 dada dam danger danish data decreas deduc deduct deep defici defin definit degre deliv deliveri demand depart design desktop detect determin develop differ difficult diffus digit diploma direct discrep discuss dispers distanc divid dlodlo2 done download e e-commerc e-govern e-mail e-readi eas econom educ effect effici electr electron employ empow empower enabl end energi english ensur enterpris entri equiti essenti establish evalu even exacerb exact examin exampl exhaust exist expans expect expens experi explain exploit explor face facil factor faculti failur fair far far-fetch favour fax featur felt femal fetch figur financ financi find first focus follow form forward foster framework frequent fund gap gather general generat generic get give given go goal goe goodwin govern governemnt grant great grid group growth hand health heard heek henc high higher highest hindranc hold home hous howev hub huge human icei ict ict-hub ict-illiter idea identifi igovern iicd illiter illiteraci imper implement implic import impress improv increas indic industri inform infrastructur initi instanc instead institu institut insur integr interact interest intern internet introduct involv isol issu journal k kabanda4 keen kilomet kilometr km knew knit know knowledg known kwakhangela kwamem kwamemem kwanongoma kwasomkhel kwazulu kwazulu-nat lack languag law lead leadership learn least legal level life like likert likert-typ limit link liter literaci literatur littl live livelihood load loan local look lot low m made mail main major make male manag manchest mandat mani mass mathaba3 matric matricul measur media medium meet meir member meraka met methodolog micro mmss mobil mode model motorola much municip must mvelase1 name natal nation natur naud [email protected] near nearest necessari need negoti never nokia nomusa noth number object occasion offer offici often old one onto oper opinion opportun order otherwis outlin outsid overlook p.bag paid paper papho particip particular penetr pension peopl percentag phase phone physic pic place plan play [email protected] point polic polici poor popul populac portabl portal posit possibl postgradu potenti poverti pp practic predomin prefer preschool pretoria primari prioriti prioritis probabl problem proceed profici prohibit project promis promot prompt propos prove provid provis public publish purchas qualifi qualiti question questionnair quit r radius rainwat rang rate rdp reach readi realiti realli reason receiv recommend reconfigur recreat reduc refer reflect regul relat relationship relev remain remot report repositori requir research resettl resid resist resolv resort resourc respect respond respons review river road role rondebosch run rural said salah [email protected] sampl samsung satisfact say scale scarc scarciti scatter school scientif score secondari section sector secur send seri serv server servic sever share show shown signal signific sinc site situat sizakel skill slow small [email protected] smme smmes sms sms-base smss social socio socio-econom softwar solar solut solv sought sourc south special specif speed spoke station std still strateg strategi stream strong student studi success suggest suitabl suppli support surpris survey susanto sustain system t.d tabl tank tar taxi team technolog tele tele-centr telephon textual theoret therefor thiev though threaten three throughout thus time togeth tool total tradit train transform transport tri truth tuition type uk understand unemploy univers unless updat upload use user util v360 varieti various versus via view villag vol walk want water way web well whole wide wish within work would wouldn x3 year young younger za1 za2 za3 za4 zulu