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Northwest Airlines Case Study Essay

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Northwest Airlines and The Detroit Snowstorm (A)

1. What exactly went wrong? How bad was this situation?
In January on 1999 there was a severe snowstorm in the Detroit area. Northwest Airlines had several flights already departed for the Detroit airport and made the decision to disregard the heavy snowfall and let the flights continue to their Detroit destination as planned. Luckily the planes all made it to Detroit and landed safely. Unfortunately, because of nearly a foot of snow, the planes were forced to stay on the tarmac for over eight hours. The planes had pa...

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