Chapter 1 – Information Systems in Global Business Today
The Role of Information Systems in Business Today
* Making wise choices on how to invest in information technology can allow your firm to outperform your competitors * Supply chains have become more fast paced, with companies depending on just-in-time inventory to reduce their overhead costs and get to market faster * Businesses are starting to use social networking tools to connect their employees, customers and managers worldwide (also used as a form of advertising, ex. Facebook) * Technology is continually changing, successful firms are those that learn how to use the new technologies and maximize their gain from them There are three interrelated change in the technology world: 1. The emerging mobile digital platform (iphones, blackberry, netbooks, ipad) 2. Growth of online software as a service

3. Growth in “cloud computing” more and more business software runs over the internet

* Managers routinely use “web 2.0” technology (i.e. social networking, collaboration tools, wikis) in order to make better, faster decisions * Rely heavily on mobile digital platform to satisfy customers and manage employees * Nb: collaboration spaces are where employers meet one another, even when they are separated by continents and time zones. * This means decentralization outsource more work, rely on markets to build value rather than employees

The challenge for your business is to avoid markets for goods and services that can be produced offshore for a cheaper price. * The emergence of the Internet into a full-blown international communications system has drastically reduced the costs of operating and transacting on a global scale (globalization has EVERYTHING to do with management information systems!) * Information systems ENABLES globalization

Digital Firm: one in which nearly all of the organization’s significant business relationships with customers, suppliers and employees are digitally enabled and mediated. Business Processes: refer to the set of logically related tasks and behaviours that organizations develop over time to produce specific business results and the unique manner in which these act...

1 1.4 2 2.0 230 3 4 5 6 abil accept account achiev acquir action activ ad add advantag advertis affect allow along also among analyz anoth appl approach appropri aris around asset atm attitud author autom automobil avail avoid awar b base becom behaviour better billion blackberri blown build busi c cannot capabl capit carri chain challeng chang chapter cheaper choic clear clear-cut cloud collabor collect combin communic compani compar competit competitor complementari compon compos comput concentr concept connect consist contain contemporari context contin continu control convert coordin cope corpor correct cost countri creat cultur custom cut d daili data decentr decis deliv dell depend deriv describ design detail develop devic differ digit dimens display distribut divid divis drastic driven dynam e e.g economist effect effici element emerg emphas employ employe enabl enhanc ensur environ etc evalu even everi everyth ex excel exercis explor extern extranet eye f face facebook far fast faster feedback financi firm flexibl focus form formal format formul full full-blown g gain gas get give global goal good govern group grow growth guest h hard hardwar heavili help hierarchi higher highway hotel human i.e ignor implement improv incent increas individu industri info inform infrastructur innov input instruct integr intellectu interdepend interest intern internet interrel intimaci intranet inventori invest ipad iphon issu just-in-tim key knowledg known labour largest leadership learn legal level link locat logic look lower loyalti machin mainten make maker manag manageri mani manner market marketplac mathemat maxim may mean meaning media mediat meet member middl million mobil model monitor music nb near necess need netbook network new note object obtain offshor one onlin oper order organ organiz other outperform output outsid outsourc overhead pace page part pattern peopl perceiv perform perspect physic piec place plan platform polici polit pre pre-program prefer price primari printer privat problem process produc product products/services profit program proper provid psychologist put qualiti rais rapid rather raw real realiz receiv reduc refer relat relationship reli repres requir research resourc respond respons result retriev return reveal revenu reward right road role room routin run satisfi scale scienc seek sell senior sens separ seri servic set shape share show signific situat six social sociologist sociotechn softwar solv space special specif stage standard start station storag store strateg strategi strong structur studi substanti success superior suppli supplier support surround surviv system systemat task team teamwork tech technic technolog technologist telecommun temp therebi thing though three throughout time today tool toward track tradit transact transfer transform turbul tv two ultim understand uniqu univers us use user util valu value-ad variat various way web well wide wiki wise within work worker world worldwid zone